Senior Support Manager

Wellesley, Massachusetts, United States

Description

At RPost, we help businesses communicate better. Our RMail service (RMail.com), powered by Registered Email technology, empowers email users with delivery visibility, proof, privacy and productivity tools, and our RSign service (RSign.com) makes it easy to prepare and send documents or forms for e-signature, with configurable templates and advanced document management tools.

We are seeking an energetic, detailed oriented Senior Support Manger to lead our support team, providing proactive and reactive support to customers and partners. The right candidate will be required to master understanding of our RMail/RSign platforms to be able to assist the support team with customers and partners in advanced support scenarios.

This position will be based in our Boston (Wellesley) office, near Rt. 90-Rt.128 intersection, 20 minute walk from Riverside MBTA station.

Primary responsibilities of the Senior Support Manager include:

Internal Support (40%)

Direct Customer Support (40%)

Partner Support (20%)

Requirements

Basic Qualifications:

Preferred Qualifications:

Benefits

We offer an employee friendly environment, competitive compensation, health insurance, casual dress environment and true opportunity for extensive career growth.

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